How to File a Windscreen Insurance Claim in New Zealand

How to File a Windscreen Insurance Claim in New Zealand

Filing a car windscreen insurance claim in New Zealand is straightforward — especially when your repairer handles the paperwork for you. This guide covers the process for all major NZ insurers.

Step 1: Check Your Policy Cover

Most comprehensive car insurance policies in NZ include windscreen and glass cover. Check your policy documents or log into your insurer's portal. Look for "glass cover" or "windscreen cover" in your policy schedule. If you're unsure, we can help you check when you call.

Step 2: Call Your Insurer

Phone your insurance company to lodge the claim. Have these details ready:

• Your policy number
• Car registration number
• Description of the damage
• When and how it happened

Most insurers have a 24/7 claims line. Tell them you want Auckland Car Glass as your repairer — we are approved by all major NZ insurers.

Step 3: Contact Your Repairer

Call us on 09 972-1091 or use our Help Form. We need:

• Your car's make, model and year
• Your insurer and claim reference number
• Where your car is located

We source the correct glass for your car and book a mobile fitting at your home or workplace anywhere in Auckland.

Step 4: We Handle the Rest

We invoice your insurance company directly for the work. You typically only pay your excess (often $0–$100 for glass claims). We fit the glass to manufacturer specification, advise the safe drive-away time, and arrange ADAS recalibration if your car needs it.

Major NZ Insurers — Contact Details

• AA Insurance — 0800 500 333
• State Insurance — 0800 80 24 24
• AMI Insurance — 0800 100 200
• Vero Insurance — 0800 808 175
• FMG Insurance — 0800 366 466
• Tower Insurance — 0800 808 808

Paying Privately? No Problem

If you don't have glass cover or prefer to pay yourself, we give you a fair, fixed price upfront. No hidden fees. Call us for an estimate before we book the job.